tag:blogger.com,1999:blog-44996561352519185872024-03-13T14:08:03.496-04:00No my name ain't baby!My brain is full of ideas. Not all of them should be said out loud...and yet here I am...and everything so....Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.comBlogger91125tag:blogger.com,1999:blog-4499656135251918587.post-75305229889442563442016-06-07T13:52:00.001-04:002016-06-07T13:52:19.469-04:00Flawless Foundation Bundle<iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/nLxiJl-V2u4" width="480"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-18857765480657854162016-02-22T11:26:00.003-05:002016-02-22T11:32:21.851-05:0010 reasons being a Younique presenter is AWESOME:<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://1.bp.blogspot.com/-_24G_Y0gKTE/Vss2np-4h8I/AAAAAAAAt_E/1EjcYcWYmlU/s1600/younique%2Bpresenter.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://1.bp.blogspot.com/-_24G_Y0gKTE/Vss2np-4h8I/AAAAAAAAt_E/1EjcYcWYmlU/s320/younique%2Bpresenter.jpg" /></a></div><br />
10 reasons being a Younique presenter is AWESOME:<br />
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1. The Presenter's Kit - I am a makeup addict! I love makeup & the products that come in the Presenter's Kit are amazing. The kit has changed a couple of times since I have joined, and I must admit I'm pretty jealous of the current Presenter's Kit!<br />
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2. Work from anywhere - I love that Younique is set up so that I can do everything from my phone. I have always known that I wanted to be a stay at home mom. I love that I have found another way that I can earn money from home and still have plenty of time to spend with my kids.<br />
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3. Make new friends and reconnect with old ones - My sponsor is my best friend's sister-in-law. Although we kind of stayed in touch via Facebook, we have really reconnected because of Younique. I've also sponsored one of my colleagues from a previous job and again, it is so nice to be reconnected. Bedsides them, I have also made some new friends, whom I would not have known if not for Younique. Plus, we really communicate and get to know each other through our private Facebook group. I feel so blessed to know these women and have them in my life.<br />
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4. Guilt free Social Media - Now you don't have to feel bad about spending so much time on Facebook, Instagram, Pinterest or whatever your social media guilty pleasure is. You can run your Younique business entirely online through social media. My social media channel of choice for promoting Younique is Facebook. I like to share photos of my products and of the makeup looks I create with them.<br />
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5. Get paid almost instantly - Paid three hours after every single sale & after you make your first $50, you will be sent a Younique MasterCard/Visa Debit card.<br />
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6. You get to be your own boss - you can do as much or as little work as you like. Your schedule is totally up to you. Also, no more waiting for approval on your vacation time because you are the decision maker!<br />
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7. Unlimited income potential- You start off making 20% commission and as your sales grow you move up to different pay levels. Not only does your commission increase, but as you sponsor new presenters, you will start making a small percentage of their commissions as well.<br />
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8. Support - remember those Facebook groups I mentioned earlier? They are amazing for connecting with other presenters to ask questions, get updates, and encouragement. Not only are the presenters in your group super helpful, so is Younique corporate. If I have a question someone in my group cannot answer, I can reach out to the Younique corporate support and get a super fast and helpful answer. You also have me as your sponsor guiding you the whole way through!<br />
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9. Setting up your business is fast & easy - All you need to sign up to be a Younique Presenter and get started is a Facebook account. You just fill out your information, and your website is ready to go. Plus the website is really user friendly for both you as a presenter and for your customers to shop from. If you need help setting up a Facebook Fan page or other social media channels, there are plenty of easy to understand guides to get you started.<br />
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10. Cost - to become a Younique Presenter only requires a small one time fee of $99USD. This covers the cost of your website, your New Presenter's kit, and a few other business supplies. You never have to spend more than the $99USD. As long as you stay active, which means that you sell $125 of products in a rolling 3 month period, you get to stay a Presenter for as long as you like. There are also NO auto ships and NO website fees, unlike many other direct sales companies! You also get cash back on any orders you place for yourself which is a HUGE perk!<br />
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Bonus reason: it's fun! I absolutely love what I do! So, if you have been thinking about becoming a Younique presenter, I am confident it will change your life! If you already know a Younique Presenter, reach out to them. If you don't know a Younique presenter, I would love to sponsor you myself. You can always send me a message through my Facebook page. If you are not ready to join to yet, but would like to learn more, I am always happy to answer any questions you may have. If you know you want to invest in yourself, you can sign up here: https://www.youniqueproducts.com/NikkiWills/business/presenterinfo#.Vss1zZwrKUl<br />
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I look forward to having you be a part of my Younique family <3Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-42594635636479667512015-11-09T20:18:00.001-05:002015-11-09T20:18:44.342-05:00Photoshop in a bottle<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/XsalvLXFPO0" width="459"></iframe><br />
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<span style="background-color: white; color: #404040; font-family: Roboto, arial, sans-serif; font-size: 13px; line-height: 18.2px;"><b>Further proof that our Touch Mineral Foundation is "photoshop in a bottle". This demo has to been seen to be believed! Message me and I will help you color match! Watch in HD for best quality. Message me for a FREE color matching session!</b></span>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-23693207932331354282015-11-07T19:34:00.001-05:002015-11-07T19:34:51.226-05:00What Elite Green Status Means to Me.<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/27vlCodNcWY" width="459"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-59792364094181825642015-11-07T18:48:00.001-05:002015-11-07T18:48:39.472-05:003D FIber Lashes +: How to get those 'to die for' lashes!<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/LWoyLTs_RZs" width="459"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-78374316701886050592015-11-07T01:22:00.001-05:002015-11-07T01:22:51.417-05:00Eye Makeup Demo<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/8aG9fA2UKFo" width="459"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-59367256340903328062015-11-07T00:31:00.001-05:002015-11-07T00:31:21.266-05:00Touch Mineral Liquid Foundation Demo<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/-9NwCc28yj0" width="459"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-8387912091194798222015-11-07T00:19:00.001-05:002015-11-07T00:19:31.435-05:00Brows on Fleek<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/RI1gQRkilm8" width="459"></iframe>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-54237963553043478172015-09-26T20:26:00.000-04:002015-09-26T20:26:04.630-04:00How to save money on your hydro bill!<div id="fb-root"></div><script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_GB/sdk.js#xfbml=1&version=v2.3"; fjs.parentNode.insertBefore(js, fjs);}(document, 'script', 'facebook-jssdk'));</script><div class="fb-video" data-allowfullscreen="1" data-href="/NikkiIsYounique/videos/vb.923850750972824/1052025214822043/?type=3"><div class="fb-xfbml-parse-ignore"><blockquote cite="https://www.facebook.com/NikkiIsYounique/videos/1052025214822043/"><a href="https://www.facebook.com/NikkiIsYounique/videos/1052025214822043/"></a><p>How to save money on your hydro bill!</p>Posted by <a href="https://www.facebook.com/NikkiIsYounique">Younique by Nikki Wills</a> on Saturday, 26 September 2015</blockquote></div></div>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-2473786600848435332015-04-28T19:34:00.001-04:002015-04-28T19:34:00.416-04:00Be Jumpcredible!<a href="https://secure.e2rm.com/registrant/FundraisingPage.aspx?registrationID=2867617#.VUAY2uwP3bk.blogger">Be Jumpcredible!</a><br />
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Britney is participating in Jump Rope for Heart on May 8th! <br /> "The Heart & Stroke Foundation is my family's charity of choice. Last year I won an award for "most funds raised by an individual" at my school! My Goal, again is $500. I jump on May 8th, so please sponsor me and help me reach my goal. No donation is too small and every dollar counts!!<br />
Thank-you,<br />
<span class="text_exposed_hide">...</span><div class="text_exposed_show">
Britney "</div>
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Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-71616032443621194532015-04-18T21:49:00.001-04:002015-04-18T21:49:29.785-04:00Younique 3D Fiber Lashes demo<iframe allowfullscreen="" frameborder="0" height="344" src="https://www.youtube.com/embed/Odv39zfcgWk" width="459"></iframe>www.youniquebynikkiwills.com www.facebook.com/NikkiIsYounique youniquenikkiwills@gmail.com<br />
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In this video, I do a demo of our Moodstruck 3D Fiber Lashes & 5 min makeover.</div>
Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-20757085446029151432015-01-11T18:15:00.004-05:002015-01-11T18:15:45.048-05:00Losing weight and feeling great!<a href="http://www.myfitnesspal.com/weight-loss-ticker"><img border="0" src="http://tickers.myfitnesspal.com/ticker/show/5226/5922/52265922.png" /></a>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-8059283230890503482014-12-03T10:05:00.001-05:002014-12-03T10:05:58.770-05:00An open letter to clothing retailers. <span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Dear clothing stores of the world,</span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"> </span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"> I can not begin to tell you how frustrated I am that, in DECEMBER, I can not find snow gear for my kids, ANYWHERE. While I appreciate that snow gear gets put out in fall so people can buy ahead of time and be prepared, I find it mind boggling that DURING the winter it is nowhere to be found.</span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span>
<span style="color: #674ea7;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"> What if my child's snow suit rips and can not be repaired? Now I am up shit creek without a paddle, because every store is sold out of winter gear come November. </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Costco even goes as far as to put out winter gear in mid July. JULY!!! Give me a break people.</span></span><br />
<span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="color: #674ea7;"><br /></span></span>
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"> Clearly, whoever is in charge of merchandising for these stores, does not have children. If you had children, you would know that us parents want to ring your necks. I can not find waterproof gloves, I can not find snow pants, I can not find winter jackets. It's not possible. If you had children, you would know that some kids are walking train wrecks. You would know that, due to being accident prone, some kids will rip their gear beyond repair. "Buy two in advance" you say? Sure. Would you like to give me the money to buy my kids two snow suits every year? It's not plausible.</span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span>
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"> It's not your fault these kids should be bubble wrapped. I get it. I just don't understand WHY for the love of everything holy, can I not buy winter gear IN THE FREAKING WINTER??????? I know I can't be alone in this.</span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span>
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">I am hoping that maybe this letter clicks for some retailers. Maybe next year, I will be able to buy replacement gloves, hats, snow pants, coats etc. without having to comb the entire planet.</span><br />
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<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Sincerely,</span><br />
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span>
<span style="color: #674ea7; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Frustrated parents everywhere</span>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-34972577547831010482014-09-23T13:17:00.002-04:002014-09-23T13:17:25.169-04:00It's been a while!<span style="color: #0b5394; font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Hello friends! I know it's been long between posts, but I have been super busy! Recently, I started my own little business called Elite TuTu Boutique. I make custom TuTu skirts and gowns! Please have a visit to my business page <a href="http://www.facebook.com/EliteTuTuBoutique">http://www.facebook.com/EliteTuTuBoutique</a> and like and share if you please!! Here is a sneak peak at some of my work :) See my page for more!</span><br />
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Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-23435668120875129782014-05-08T12:51:00.001-04:002014-05-08T13:28:24.777-04:00Raise the Wage <div class="separator" style="clear: both; text-align: center;">
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<span style="color: #674ea7;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">I think it's ignorant to assume these employees have no education or skills. I know people </span></span></span><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">who </span></span></span><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">work at </span></span></span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">McDonald's bc their husbands are in the army and McDonald's is flexible with their </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">hours so </span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">they can work AND manage home life while their spouses are gone. Eve</span></span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0">n bank </span></span></span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0">tellers </span></span></span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">only </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">make $11 /hour if they are lucky and that is not because it is a job that requires </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">no skill, that is </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">because the bank would rather award their executives with bonuses bigger</span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">than their actual </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">salaries than pay better wages to the people low on the roster. RBC cut CSR </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">hours in our </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">district from 37.5 to 34 hrs so they wouldn't be considered full time. They said it </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">was the </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">economy. That same year, the CEO Gord Nixon got a $5million bonus. It's all greed. </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">"Happy </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">wife, happy life"? "Happy employees, happy business".</span></span><br />
<span style="color: #674ea7;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><br /></span></span></span></span>
<span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025823416481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0"><br /></span></span></span></span></span></span>
<span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">Full time employees should be compensated as such. I would rather work at McDonald's than </span></span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">have no job at all but people need to live. Then employers get mad when their employees have </span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.0.$end:0:$0:0">to get more than one job to make ends meet. They get mad because they</span></span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0"> have to co-ordinate </span></span></span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">the employee's schedule with another employer, but if they got paid better this wouldn't be </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">needed. Even 15-17 year old employees need to possibly save for post secondary education.</span><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3" style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0"><span data-reactid=".2h.1:3:1:$comment10152025783486481_10152025834181481:0.0.$right.0.$left.0.0.0:$comment-body.0.3.0.$end:0:$0:0">If they got paid a </span></span></span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">better wage, maybe they wouldn't need student loans and would be able to </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">start their adult lives </span><span style="background-color: #f6f7f8; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; line-height: 13.963635444641113px;">with less debt.</span></span>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com1tag:blogger.com,1999:blog-4499656135251918587.post-46628128311047170242014-02-27T09:59:00.000-05:002014-02-27T12:25:30.375-05:00Apparently OPP says now we can use our cars as weapons with no repercussions.<span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><span style="color: #20124d; font-family: inherit;">While merging onto the eastbound QEW at Burloak at about 6am this morning, </span></span><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><span style="color: #20124d; font-family: inherit;">my friend and her husband </span></span><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><span style="color: #20124d; font-family: inherit;">were </span></span><span style="background-color: #f7f7f7; color: #20124d; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;">purposely rammed from behind TWICE by a transport truck. </span><br />
<span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;"><br /></span>
<span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">"</span><span style="background-color: white; color: #20124d; font-family: inherit; line-height: 18px;">Ever been INTENTIONALLY rear-ended by a transport truck? And that is how our drive into work started today... Sigh.</span><span style="background-color: white; color: #20124d; font-family: inherit; line-height: 18px;"> </span><span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">Stu merged onto the highway (with adequate space),</span><br />
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">buddy threw on his high beams and then proceeded to follow way too close to us,</span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">and then when given the </span></span><span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">finger for doing so, slam into the back of us - not once, but twice. Great start to the day..."</span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">was her </span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">facebook </span></span><span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">status.</span><br />
<span style="background-color: #fafbfb; line-height: 14.079999923706055px;"><span style="color: #20124d; font-family: inherit;"><br /></span></span>
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">She then went on to write "</span><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">What a joke!!! He's being found "at fault" but isn't being </span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">charged with anything.</span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">Apparently we can all use our vehicles as weapons, and get away with it by </span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">simply denying that you meant </span></span><span style="color: #20124d; font-family: inherit;"><span style="background-color: #fafbfb; line-height: 14.079999923706055px;">to </span></span><span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">do it. Incredibly disappointed with the OPP on this one!!!" </span><br />
<span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;"><br /></span>
<span style="background-color: #fafbfb; color: #20124d; font-family: inherit; line-height: 14.079999923706055px;">I should add that their car was deemed undriveable and that <span style="font-family: inherit;">S</span></span><span style="background-color: #fafbfb; line-height: 14.079999923706055px;"><span style="color: #20124d; font-family: inherit;">tu was told that if the other guy was charged that he would be too. Apparently flipping the bird is justification for hitting someone with a large vehicle?</span></span><br />
<span style="background-color: #fafbfb; line-height: 14.079999923706055px;"><span style="color: #20124d; font-family: inherit;"><br /></span></span>
<span style="background-color: #fafbfb; line-height: 14.079999923706055px;"><span style="color: #20124d; font-family: inherit;">So if someone flips me the bird, can I shoot them in the foot?</span></span><br />
<span style="background-color: #f7f7f7; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;"><span style="color: #20124d;"><br /></span></span>
<span style="background-color: #f7f7f7; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;"><span style="color: #20124d;">The truck said </span><span style="color: red;"><b>Ruan Transpor</b></span><b><span style="color: red;">t</span></b><span style="color: #20124d;"> on the side of it and</span></span><span style="background-color: #f7f7f7; color: #20124d; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;"> the driver was from Illinois. Welcome to Canada, </span><span style="font-family: inherit;"><span style="background-color: #f7f7f7; color: #20124d; line-height: 14.079999923706055px; white-space: pre-wrap;">where </span></span><span style="background-color: #f7f7f7; color: #20124d; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;">you can use your vehicle as a weapon and not be penalized for it.</span><br />
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span></span>
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;">Who ever decided that this guy was not to be charged should be written up. What a poor precedent to set!</span></span><br />
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span></span>
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;">They could have been seriously injured or killed.</span></span><br />
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span></span>
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"> Do you think this guy learned his lesson? Doubtful.</span></span><br />
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span></span>
<span style="color: #20124d; font-family: inherit;"><span style="background-color: #f7f7f7; line-height: 14.079999923706055px; white-space: pre-wrap;">I am asking my readers to share this post far and wide. Tweet, FB, email...we need to make noise about </span></span><span style="background-color: #f7f7f7; color: #20124d; font-family: inherit; line-height: 14.079999923706055px; white-space: pre-wrap;">this or things like this will continue to happen.</span><br />
<span style="background-color: #f7f7f7; color: #3e454c; font-family: Arial, Helvetica, sans-serif; font-size: xx-small; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span>
<span style="background-color: #f7f7f7; color: #3e454c; font-family: Arial, Helvetica, sans-serif; font-size: xx-small; line-height: 14.079999923706055px; white-space: pre-wrap;"><br /></span>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-82466215097497481292013-10-28T08:20:00.001-04:002013-10-28T08:20:32.287-04:00G free for a healthier me<strong><span style="color: #351c75;">I have finally made the choice to go Gluten Free! I have thought about it for the past 6 years. After my recent struggles with continuous weight gain despite my best efforts to lose, I have made the change.</span></strong><br />
<strong><span style="color: #351c75;"></span></strong><br />
<strong><span style="color: #351c75;">Today was my first weight in, with a result of 202lbs. I have started a new My Fitness Pal profile since I am starting from square one.</span></strong><br />
<strong><span style="color: #351c75;"></span></strong><br />
<strong><span style="color: #351c75;">I will keep everyone updated.</span></strong>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-20327827168700196122013-10-03T10:13:00.006-04:002013-10-03T10:13:59.966-04:00My struggle with weight gain<span style="color: #674ea7;">I have been struggling with my weight since having my daughter 4 years ago. I am 199lbs and completely stuck. I have tried everything, weight watchers, my fitness pal, walking 5km a day...yea...with no loss. </span><br />
<span style="color: #674ea7;"></span><br />
<span style="color: #674ea7;">My doctor recently referred me to the Wharton Clinic, a medically monitored weight-loss clinic. So far it has been a total waste of time. I have been going for two months and haven't even been given my meal plan yet. I hate to quit but I am going to. In the gas I pay, parking fees and frustration it just isn't worth it. </span><br />
<span style="color: #674ea7;"></span><br />
<span style="color: #674ea7;">I have an IUD and I have been saying for the past few years that it is the link to why I can't lose weight but my doctor says it is slim to none that this is the case. I have done a lot of research (on the suggestion of my sister) and I have to disagree with my doctor. I plan to have it removed in the near future so we will see if my hard work actually starts paying off and then I will know for sure.</span>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-13200034797700789732013-08-30T22:03:00.006-04:002013-08-30T22:43:40.578-04:00Dear CBS,<strong><span style="color: #134f5c;">I get that Big Brother is a reality show and sometimes we might see things we don't like. That being said, I am so disappointed in production for allowing Amanda to continue in the game after all the stuff she has done. If you have to hide all the sharp objects in the house from someone, maybe it's time for them to be expelled. She is WORSE than Willie. She just slammed that storage door open intending for it to hit Elissa. The fact that it didn't was pure luck. </span></strong><br />
<strong><span style="color: #134f5c;"></span></strong><br />
<strong><span style="color: #134f5c;">I have watched Big Brother since day one and I have never seen anyone this bad in the house. I love the show but this season has been a complete cluster fuck, pardon the language, between the racism and the bullying. We are trying to teach our children that bullying is wrong and Big Brother is glorifying it by allowing this to continue, reality TV or not. </span></strong><br />
<strong><span style="color: #134f5c;"></span></strong><br />
<strong><span style="color: #134f5c;">The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. ~Martin Luther King, Jr. </span></strong><br />
<strong><span style="color: #134f5c;"></span></strong><br />
<strong><span style="color: #134f5c;">We clearly see where you stand. Is that the message you want to give the world?</span></strong>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-8007301119609365302013-08-30T17:32:00.000-04:002013-08-30T17:32:04.392-04:00Customer Service FAIL: TLC Pet Food edition<div class="clearfix _42ef">
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<span class="null">cancelled our account with @tlcpetfood CSR Lindsay was really rude and out to prove me wrong. Unfortunate since we like the product.</span></div>
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<span class="null">Refused to take any ownership of my issue. This was my first ever complaint. I thought she might try to keep our business but didn't seem bothered that we cancelled. That is bad practice. If that keeps up you will end up with no clients.</span></div>
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<strong class="_36"><a aria-haspopup="true" aria-owns="js_84" data-hovercard="/ajax/hovercard/hovercard.php?id=37278275286&extragetparams=%7B%7D" href="https://www.facebook.com/pages/TLC-Pet-Food/37278275286" id="js_85">TLC Pet Food</a></strong><div class="_37">
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Hi Nikki. We are very sorry to hear about your issues and would love to have you stay on with TLC. We pride ourselves on our customer service and Lindsay has received nothing but positive feedback from customers.
We understand that it wasn't really a complaint and you ordered more food than you needed. As always, we are more than happy to refund your order once you return it.
TLC wants your business and we appreciate all of our customers. You can't have the type of success and growth that we have enjoyed since 1994 without the best products and the best service.
We are sorry you are upset and will have a manager contact you to discuss further. Thank you Nikki for your business and we hope that we can work things out<br />
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<span class="null">The problem was it wasn't supposed to come for 30 weeks. I found the process of changing the date confusing. I had asked if this one time you would absorb the shipping cost since it was clearly a case of misunderstanding. Lindsay refused, didn't make me feel like my business is valued and was quite abrupt. If this was a running thing with me then no, I could see her saying no sorry it's a valid fee/policy but as this was my first complaint and I was clearly confused, good customer service would have explained the process and as a one time courtesy, credit my account the cost of shipping. I worked for the biggest bank in Canada for 8 years until recently starting my own business. Never would I blame my clients for anything. Always take ownership and educate my clients. Without clients I would not be in bisiness.</span></div>
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<span class="null">Thanks Nikki. I understand your dilemma and want to be fair. Having worked at the bank and owning your own business you understand that there are costs. The bank has made it an art form to charge customers for everything and good luck getting those fees back from customers. You can imagine what would happen if we allowed people to order the food and we had to pay for all of the returns. We would be bankrupt. We have incredible customer service and receive compliments daily. We are a customer service driven company where you can reach a human. Good customer service is not just giving in. It is not a matter of blaming clients. We give customers their own management tools that are very intuitive, however, that also comes with some responsibility on the customers part. You will learn this as your company grows. If you would like to return the product, we will split the cost of the return with you. Please let us know prior to sending it back and we will issue you a Return Authorization Number. Thanks Nikki.<br />
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<span style="color: #351c75;"><strong>Actually, TLC Pet Food, when I worked for the bank (who turned a 2.3 billion dollar profit in their 3rd quarter alone), CSR's at the "lowest level" authorization, were given the discretion of up to a certain amount (pretty high amount) to refund client fees without needing a manager override. We were trained not to fight clients who were upset about fees. If a client was polite and was in good standing we could reverse almost any fee up to 90 days backdated. If a client wasn't chronic in incurring fees and then complaining/asking to have them reversed, we would reverse them and apologize for inconvenience. So don't tell me that giving in to clients makes a company lose money. </strong></span><br />
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<span style="color: #351c75;"><strong>Again, if I called every month and asked for fees to be reversed, then no, I shouldn't get what I want just because I am a client. However, since I am a good client who never missed a payment and has referred friends and family to the program (I even had a link to the website in my email signature and on my blog page and shared it frequently with my 323 twitter followers) it would have been a better business choice to absorb the shipping cost, with the understanding that it was a one time courtesy only.</strong></span><br />
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<strong><span style="color: #351c75;">Then, you go on to say, you have "incredible customer service" but contradict that statement by saying you can't afford to "give in" to your customers. We know that the customer is NOT always right, in reality, BUT if you look at BIG businesses like the one I worked for you will see that they teach their staff that sometimes you have to give a little to receive a lot. THIS is the model I use in my own business and I have tripled my cliental in one year. </span></strong></span></div>
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Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com1tag:blogger.com,1999:blog-4499656135251918587.post-78660528953563033412013-08-15T17:47:00.000-04:002014-02-27T10:21:04.643-05:00ONE of the reasons I do not attend church anymore.<strong><span style="color: #073763;">One of the main reasons I don't attend church anymore (Catholic) is because of a homoly given by a priest (who is no longer at my parish). </span></strong><br />
<span style="color: #073763;"><strong></strong><br /></span>
<strong><span style="color: #073763;">In it he went on at LENGTH about how homosexuality is wrong and a sin. My sister is gay and about to get married this weekend. That pissed me off. I highly doubt Jesus cares if someone is gay or straight. It is the content of their heart that matters. </span></strong><br />
<span style="color: #073763;"><strong></strong><br /></span>
<strong><span style="color: #073763;">Some people went to my church every single week, were straight and treated people like garbage. Why would they be better than my sister? Right? </span></strong><br />
<span style="color: #073763;"><strong></strong><br /></span>
<strong><span style="color: #073763;">Also, if we truly believe that Jesus died on the cross to save us, and that he carries the weight of all our burdens on his shoulders then he would not condemn people because they are gay. He is all forgiving. He even forgave those who crucified him and that's murder, which is worse than loving someone who is the same gender. </span></strong><br />
<span style="color: #073763;"><strong></strong><br /></span>
<strong><span style="color: #073763;">I would way rather my girls marry a woman who treated them well than a man who treated them like dirt anyday of the week and I tell them that. I say "I don't care WHO you fall in love with and marry, as long as they treat you well and are a kind person." </span></strong><br />
<span style="color: #073763;"><strong></strong><br /></span>
<strong><span style="color: #073763;">I still love Jesus. I still pray everyday. I still teach my children to love Jesus and they can't fall asleep without their bedtime prayer. Maybe one day I will go back to the church. That day, is not today.</span></strong>Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-79858392650368224312013-06-27T08:57:00.001-04:002013-06-27T08:57:15.077-04:00A filter is a good investment.<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-gwfYV0zN4Do/Ucw18LCIXOI/AAAAAAAAAJU/SCcJGfN1xUQ/s433/filter.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="84" src="http://1.bp.blogspot.com/-gwfYV0zN4Do/Ucw18LCIXOI/AAAAAAAAAJU/SCcJGfN1xUQ/s320/filter.jpg" width="320" /></a></div>
This was just too good not to share. The old saying "If you don't have anything nice to say, don't say anything at all" wrapped up a little more bluntly.<br />
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I am all for freedom of speech, don't get me wrong, but there is a little something called tact. Just because we have the RIGHT to say whatever we feel, doesn't always mean that we should.<br />
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People who argue for the sake of arguing, or make passive aggressive comments, just need to get a filter. If nothing good can come from your comment, why say it? Saying "because I can" is not good enough.<br />
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It's called class people, get some.<br />
<br />Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com1tag:blogger.com,1999:blog-4499656135251918587.post-48314569981871971332013-06-14T14:44:00.002-04:002013-06-14T14:44:39.769-04:00Boys can dance too!I am SICK and tired, of ignorant people, that tell their kids girls and boys can only do specific activities. For example; some believe that, if they enrol their sons in dance classes, they will "become gay". I hate to break it to you, but whether your son plays hockey or dances, if he's gay, he's gay. Dance doesn't make men gay, genetics does. LONG before they ever even THINK of asking to dance...or whatever activity they want to do... they are gay. Same goes for females, just because a girl wants to play hockey, doesn't make her a lesbian. If she is gay, her genetics made her that way.<br />
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Don't want to have a gay child? Don't have children. Problem solved. Now you won't have to worry.<br />
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I have two daughters. I couldn't care less if they turn out to be gay. All I care is they are good people, who treat others and themselves with respect. I love my children UNCONDITIONALLY.<br />
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Furthermore, people who tell their kids that certain activities make you gay, are in effect telling their kids it's WRONG to be gay. If being gay is genetic, it's no more wrong than the fact that I have brown eyes. You can't help the way you were born, so why teach our children they will be less of a person if they are not straight?<br />
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Let kids be. Let them dance, sing, play sports, whatever they want to do. As long as they love themselves and those around them, you have done a good job.Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-66177636705439723202013-06-11T15:19:00.002-04:002013-06-11T15:19:30.083-04:00Rogers doesn't care about customer loyalty
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Good afternoon Nikki. I hope that you are having a good day today so
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Oh I am sorry to hear that let me bring up your account and then
promptly get you back there.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:23 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Ligia: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">In order to access your account, I will require some information from
you. Please click on the following secure link to enter your personal
information. You will notice I requested a four digit PIN. If you do not have
one associated to your account, please leave this field blank.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:23 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">ok</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:23 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Ligia has sent a link: </span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:23 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">thank you</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:24 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Ligia: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Thank you for your information, please allow me 1-3 minutes while I
bring your account up. While I'm doing this is there anything else i can help
you with?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:24 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">No just need to be reconnected please</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:26 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Ligia: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">No worries I will get you to them in priority sequence just to make sure
I transfer you correctly, it was about canceling your Home Phone correct?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:27 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">yes</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:27 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">thank you</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:28 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Ligia: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Have a great day, Nikki.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:28 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Transferring session to another representative...</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:32 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Support session established with Diane.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:32 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Hi, you’ve reached Diane from Rogers Customers Relations office. In
order to assist you, it will just take 3-5 minutes to bring up your account and
review the notes. Please note for your records, our session ID:<br />
201012400</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:32 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">thank you </span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:34 PM <o:p></o:p></span></div>
</td>
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
</td>
</tr>
</tbody></table>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am sorry to hear that your chat got disconnected. How may I assist you
?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="mso-cellspacing: 0cm; mso-padding-alt: 0cm 0cm 0cm 0cm; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;">
<td style="background-color: transparent; border: rgb(0, 0, 0); padding: 0cm;">
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:35 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">No worries.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:35 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">We do not use our home phone. We have wireless, cable tv and internet as
well. We wish to add a 2nd mobile line and cancel our home phone. can we do so
without penalty?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:36 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I can certainly verify that for you. Could you please allow me 2 to 5
minutes to review your account?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:36 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">ok</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:37 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I can tell you right now that I have a contract until June 2014</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:38 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Okay, I would like to verify if the contract that you are currently on
is only for home phone, in some case you may loose a discount if you cancel one
of the service.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:39 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I would rather lose a discount than keep and pay for a service I don't
use.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:40 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">The discount doesn't save me any money if the service is a waste</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:40 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I understand, allow me 2 to 5 minutes please.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:46 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am still working on your account, it seems that you need to keep all
the 3 services if not there will be a cancellation fee. Let me verify one more
information with a colleague and I will get back to you. Sorry for the long
wait.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:46 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Thank-you</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:46 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Connecting...</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:46 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Connected. One of our Rogers specialists will be
with you shortly. Please standby, you will receive an alert when we're
available to help.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:52 PM </span><span style="color: #53606a; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Support session established with Diane.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:53 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I thought we got disconnected.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:53 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I did too</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:55 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I verified your account and if you cancel the home phone, the full
cancellation will be applied. What I am able to do if you activate the wireless
with Rogers, I can credit you back $100 on the early cancellation fee of $380</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:56 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">That is ridiculous</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:56 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">So I would be signing a new wireless contract that would guarantee
Rogers thousands of dollars but Rogers can't waive the full cancellation fee?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:57 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">That makes zero sense</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:57 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am not cancelling my services, I am asking to essentially sub in a
different service.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:57 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am sorry about that but the discount that you accepted was given to
you because you accepted to keep cable, internet and home phone.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:58 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">The discount was given as an apology because they WOULDN'T cancel the
home phone</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">2:59 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">So instead of waiving it for us, Rogers would rather see us take the 2nd
line elsewhere? Because that is what will happen.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:01 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">It's not that we want you to take a 2nd line with a different provide ,
the issue is that I am not able to waive the full cancellation fee. Now if you
want, I will take a 2nd opinion and see if there is anything that I may
missing.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:02 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I would like that because if it isn't waived we will take the 2nd line
elsewhere and when our first line comes up for renewal we will move it as well</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:02 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">and possibly our other services along with it</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:03 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">When a company is good to me I am very loyal. When they treat me like a
dollar sign instead of the reason they are in business, I leave and take my
services to someone who will.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:04 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I understand that.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:07 PM <o:p></o:p></span></div>
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<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I have been on chat for over an hour and still have no resolution for my
issue.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:08 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">between this session and another that was disconnected</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:08 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Thank you very much for holding, I verified to see if there is anything
that can be done but unfortunately I cannot go over $100 credit if you activate
the wireless.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:09 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Well then clearly I can see our business is not THAT valued by Rogers.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:09 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I guess Rogers has forgotten that without customers they would go out of
business.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:09 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am sorry about that.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:10 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">clearly you aren't </span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:10 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">or you would make it right</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:10 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">that's fine. we will begin the gradual move to a different
company/carrier for all of our products I guess.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:12 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am sorry you feel that way.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:12 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I will also be copying and pasting this chat and sharing it with as many
people as I possibly can</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:12 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; line-height: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I'm sorry Rogers feels their customers are
disposable<o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:14 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am really sorry, is there anything else I can assist you with?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
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<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:15 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">you didn't really assist me to begin with, now did you?</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
<br />
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<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:16 PM <o:p></o:p></span></div>
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<b><span style="color: #c7140f; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Diane: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">I am sorry that I was not able to give you the answer that you expected,
I explained to you what I am willing to offer you and I am sorry if its not
enough.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
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<span style="color: #7e7e7e; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">3:17 PM <o:p></o:p></span></div>
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<b><span style="color: #0060c7; font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">Nikki Wills: <o:p></o:p></span></b></div>
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<span style="color: black; font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;">It isn't and I am currently uploading this conversation to FB, Twitter,
my blog and my local paper.</span><span style="font-family: "Tahoma","sans-serif"; font-size: 8.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-CA;"><o:p></o:p></span></div>
Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0tag:blogger.com,1999:blog-4499656135251918587.post-38850237553854150622013-06-10T13:39:00.004-04:002013-06-10T13:39:41.706-04:00Say my name, say my name....A pet peeve of mine, is when I have signed an email as Nikki and the person writes back Nicole.<br />
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I had someone email me via Kijiji, regarding something I am selling. I responded to their question and signed "Nikki". When she wrote back, she used Nicole. <br />
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A) How do you know Nikki is short for Nicole? My name could just BE Nikki. B) My name IS short for Nicole, but when I sign as Nikki, you call me Nikki. <br />
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Just as annoying would be if I signed as Nicole and they responded Nikki. If you don't know someone, you should address them as the name they have introduced themselves as, not as whatever you feel is comfortable. That is reserved for friends and family members.<br />
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End rant.Divainlawhttp://www.blogger.com/profile/09052323570695112865noreply@blogger.com0