Rogers doesn't care about customer loyalty

2:21 PM  Connecting...

2:21 PM  Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.

2:22 PM  Support session established with Ligia.

2:22 PM

Ligia:

Hello, you’ve reached Ligia, at Rogers Live chat, how may I help you?

2:22 PM

Ligia:

Good afternoon Nikki. I hope that you are having a good day today so far.

2:22 PM

Nikki Wills:

I was connected to Scott in customer relations and our session got disconnected

2:23 PM

Ligia:

Oh I am sorry to hear that let me bring up your account and then promptly get you back there.

2:23 PM

Ligia:

In order to access your account, I will require some information from you. Please click on the following secure link to enter your personal information. You will notice I requested a four digit PIN. If you do not have one associated to your account, please leave this field blank.

2:23 PM

Nikki Wills:

ok

2:23 PM  Ligia has sent a link:

2:23 PM

Nikki Wills:

thank you

2:24 PM

Ligia:

Thank you for your information, please allow me 1-3 minutes while I bring your account up. While I'm doing this is there anything else i can help you with?

2:24 PM

Nikki Wills:

No just need to be reconnected please

2:26 PM

Ligia:

No worries I will get you to them in priority sequence just to make sure I transfer you correctly, it was about canceling your Home Phone correct?

2:27 PM

Nikki Wills:

yes

2:27 PM

Nikki Wills:

thank you

2:28 PM

Ligia:

Have a great day, Nikki.

2:28 PM  Transferring session to another representative...

2:32 PM  Support session established with Diane.

2:32 PM

Diane:

Hi, you’ve reached Diane from Rogers Customers Relations office. In order to assist you, it will just take 3-5 minutes to bring up your account and review the notes. Please note for your records, our session ID:
201012400

2:32 PM

Nikki Wills:

thank you

2:34 PM

Diane:

I am sorry to hear that your chat got disconnected. How may I assist you ?

2:35 PM

Nikki Wills:

No worries.

2:35 PM

Nikki Wills:

We do not use our home phone. We have wireless, cable tv and internet as well. We wish to add a 2nd mobile line and cancel our home phone. can we do so without penalty?

2:36 PM

Diane:

I can certainly verify that for you. Could you please allow me 2 to 5 minutes to review your account?

2:36 PM

Nikki Wills:

ok

2:37 PM

Nikki Wills:

I can tell you right now that I have a contract until June 2014

2:38 PM

Diane:

Okay, I would like to verify if the contract that you are currently on is only for home phone, in some case you may loose a discount if you cancel one of the service.

2:39 PM

Nikki Wills:

I would rather lose a discount than keep and pay for a service I don't use.

2:40 PM

Nikki Wills:

The discount doesn't save me any money if the service is a waste

2:40 PM

Diane:

I understand, allow me 2 to 5 minutes please.

2:46 PM

Diane:

I am still working on your account, it seems that you need to keep all the 3 services if not there will be a cancellation fee. Let me verify one more information with a colleague and I will get back to you. Sorry for the long wait.

2:46 PM

Nikki Wills:

Thank-you

2:46 PM  Connecting...

2:46 PM  Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.

2:52 PM  Support session established with Diane.

2:53 PM

Diane:

I thought we got disconnected.

2:53 PM

Nikki Wills:

I did too

2:55 PM

Diane:

I verified your account and if you cancel the home phone, the full cancellation will be applied. What I am able to do if you activate the wireless with Rogers, I can credit you back $100 on the early cancellation fee of $380

2:56 PM

Nikki Wills:

That is ridiculous

2:56 PM

Nikki Wills:

So I would be signing a new wireless contract that would guarantee Rogers thousands of dollars but Rogers can't waive the full cancellation fee?

2:57 PM

Nikki Wills:

That makes zero sense

2:57 PM

Nikki Wills:

I am not cancelling my services, I am asking to essentially sub in a different service.

2:57 PM

Diane:

I am sorry about that but the discount that you accepted was given to you because you accepted to keep cable, internet and home phone.

2:58 PM

Nikki Wills:

The discount was given as an apology because they WOULDN'T cancel the home phone

2:59 PM

Nikki Wills:

So instead of waiving it for us, Rogers would rather see us take the 2nd line elsewhere? Because that is what will happen.

3:01 PM

Diane:

It's not that we want you to take a 2nd line with a different provide , the issue is that I am not able to waive the full cancellation fee. Now if you want, I will take a 2nd opinion and see if there is anything that I may missing.

3:02 PM

Nikki Wills:

I would like that because if it isn't waived we will take the 2nd line elsewhere and when our first line comes up for renewal we will move it as well

3:02 PM

Nikki Wills:

and possibly our other services along with it

3:03 PM

Nikki Wills:

When a company is good to me I am very loyal. When they treat me like a dollar sign instead of the reason they are in business, I leave and take my services to someone who will.

3:04 PM

Diane:

I understand that.

3:07 PM

Nikki Wills:

I have been on chat for over an hour and still have no resolution for my issue.

3:08 PM

Nikki Wills:

between this session and another that was disconnected

3:08 PM

Diane:

Thank you very much for holding, I verified to see if there is anything that can be done but unfortunately I cannot go over $100 credit if you activate the wireless.

3:09 PM

Nikki Wills:

Well then clearly I can see our business is not THAT valued by Rogers.

3:09 PM

Nikki Wills:

I guess Rogers has forgotten that without customers they would go out of business.

3:09 PM

Diane:

I am sorry about that.

3:10 PM

Nikki Wills:

clearly you aren't

3:10 PM

Nikki Wills:

or you would make it right

3:10 PM

Nikki Wills:

that's fine. we will begin the gradual move to a different company/carrier for all of our products I guess.

3:12 PM

Diane:

I am sorry you feel that way.

3:12 PM

Nikki Wills:

I will also be copying and pasting this chat and sharing it with as many people as I possibly can

3:12 PM

Nikki Wills:

I'm sorry Rogers feels their customers are disposable

3:14 PM

Diane:

I am really sorry, is there anything else I can assist you with?

3:15 PM

Nikki Wills:

you didn't really assist me to begin with, now did you?

3:16 PM

Diane:

I am sorry that I was not able to give you the answer that you expected, I explained to you what I am willing to offer you and I am sorry if its not enough.

3:17 PM

Nikki Wills:

It isn't and I am currently uploading this conversation to FB, Twitter, my blog and my local paper.

Say my name, say my name....

A pet peeve of mine, is when I have signed an email as Nikki and the person writes back Nicole.


I had someone email me via Kijiji, regarding something I am selling. I responded to their question and signed "Nikki". When she wrote back, she used Nicole.

A) How do you know Nikki is short for Nicole? My name could just BE Nikki. B) My name IS short for Nicole, but when I sign as Nikki, you call me Nikki.

Just as annoying would be if I signed as Nicole and they responded Nikki. If you don't know someone, you should address them as the name they have introduced themselves as, not as whatever you feel is comfortable. That is reserved for friends and family members.

End rant.

Champagne for my real friends, real pain for my sham friends.

I am honestly so over fake, poser, wannabe people. I graduated high school 15 years ago, but it seems some people my age never matured past those days. Like, are we really still hanging around in cliques? Do we seriously act nice to someone until certain other people are around and then we shun them?

Why are grown ass women STILL bending over backwards with their heads so far up each others asses, trying to impress or out do each other? Frankly, it's EXHAUSTING! I have NEVER been one to care what other people think. I dress how I like, listen to the music I like and do everything how I like to do it. I am not trying to worry about what other people's perception of how life should be lived is.


 I measure my life by how many smiles, laughs, hugs and kisses. I do not measure my life by Coach purses, big houses, flashy cars or other gawdy expenses. Anyone who does that is not living for themselves. Anyone who does that is simply doing those things to flash around so others will gawk at them and think they are super amazing.

 News flash.....no one cares. I would rather have a small house, be mortgage free early on in life, travel the world, laugh often and love ferociously than to drown myself in materialistic garbage. I hate to break it to these people, but the ones who like you because of that fake stuff, don't like you at all. If you became deathly ill, they wouldn't come change your bedpan, they would avoid you like the plague. You would no longer serve their purpose. People who only surround themselves with these types of people are not happy with themselves.

I am sick of it. All of it. Don't like me? Good. You probably aren't worth my energy anyways.

http://www.youtube.com/watch?v=E7q9i6KYmzQ