Retail war won again!

I have won yet ANOTHER retail war! 1) against HBC they have agreed to replace the faulty dinner service sets we recieved for our wedding! 2) The Brick charged us interest on a purchase we had financed for 90 days after it was 1 day late despite the fact that I had called twice to ask for our statment that we had not received. Result? I wrote them a stern email and we no longer owe the interest! DUH we paid it in FULL why would I pay interest? This just proves the squeaky wheel gets the oil!!!