HBC's response to my email complaint

Dear Nikki,Thank you for your email dated 27th of May.We appreciate you for sharing your recent shopping experiences at the Zellers Store in Brantford, Ontario.I would first like to thank you for taking the time to communicate to us, and allow us the opportunity to address this issue. Please accept our apologies for the obvious shortfall in our customer service efforts.Please be assured that the Zellers is continuing to place emphasis and resources consistently in providing service levels to our customers thatwill differentiate us from the competition.In this particular situation we obviously fell short.I would appreciate it if you would provide me with your telephone numberso that I may have the store manager contact you to address your concerns.Please feel free to contact Zellers customer service at 1-888-226-2225, for any further assistance. We appreciate your patronage and hope to continue serving you in HBC. Regards, Abhishek Customer Services Customer.Service@hbc.com

Now how many of you think that any resolution will actually come out of this?