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Thursday, June 27, 2013

A filter is a good investment.

This was just too good not to share. The old saying "If you don't have anything nice to say, don't say anything at all" wrapped up a little more bluntly.

I am all for freedom of speech, don't get me wrong, but there is a little something called tact. Just because we have the RIGHT to say whatever we feel, doesn't always mean that we should.

People who argue for the sake of arguing, or make passive aggressive comments, just need to get a filter. If nothing good can come from your comment, why say it? Saying "because I can" is not good enough.

It's called class people, get some.

Friday, June 14, 2013

Boys can dance too!

I am SICK and tired, of ignorant people, that tell their kids girls and boys can only do specific activities. For example; some believe that, if they enrol their sons in dance classes, they will "become gay". I hate to break it to you, but whether your son plays hockey or dances, if he's gay, he's gay. Dance doesn't make men gay, genetics does. LONG before they ever even THINK of asking to dance...or whatever activity they want to do... they are gay. Same goes for females, just because a girl wants to play hockey, doesn't make her a lesbian. If she is gay, her genetics made her that way.

Don't want to have a gay child? Don't have children. Problem solved. Now you won't have to worry.

I have two daughters. I couldn't care less if they turn out to be gay. All I care is they are good people, who treat others and themselves with respect. I love my children UNCONDITIONALLY.

Furthermore, people who tell their kids that certain activities make you gay, are in effect telling their kids it's WRONG to be gay. If being gay is genetic, it's no more wrong than the fact that I have brown eyes. You can't help the way you were born, so why teach our children they will be less of a person if they are not straight?

Let kids be. Let them dance, sing, play sports, whatever they want to do. As long as they love themselves and those around them, you have done a good job.

Tuesday, June 11, 2013

Rogers doesn't care about customer loyalty


2:21 PM  Connecting...

2:21 PM  Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.

2:22 PM  Support session established with Ligia.

2:22 PM  
Ligia: 

Hello, you’ve reached Ligia, at Rogers Live chat, how may I help you?

2:22 PM  
Ligia: 

Good afternoon Nikki. I hope that you are having a good day today so far.

2:22 PM  
Nikki Wills: 

I was connected to Scott in customer relations and our session got disconnected

2:23 PM  
Ligia: 

Oh I am sorry to hear that let me bring up your account and then promptly get you back there.

2:23 PM  
Ligia: 

In order to access your account, I will require some information from you. Please click on the following secure link to enter your personal information. You will notice I requested a four digit PIN. If you do not have one associated to your account, please leave this field blank.

2:23 PM  
Nikki Wills: 

ok

2:23 PM  Ligia has sent a link:

2:23 PM  
Nikki Wills: 

thank you

2:24 PM  
Ligia: 

Thank you for your information, please allow me 1-3 minutes while I bring your account up. While I'm doing this is there anything else i can help you with?

2:24 PM  
Nikki Wills: 

No just need to be reconnected please

2:26 PM  
Ligia: 

No worries I will get you to them in priority sequence just to make sure I transfer you correctly, it was about canceling your Home Phone correct?

2:27 PM  
Nikki Wills: 

yes

2:27 PM  
Nikki Wills: 

thank you

2:28 PM  
Ligia: 

Have a great day, Nikki.

2:28 PM  Transferring session to another representative...

2:32 PM  Support session established with Diane.

2:32 PM  
Diane: 

Hi, you’ve reached Diane from Rogers Customers Relations office. In order to assist you, it will just take 3-5 minutes to bring up your account and review the notes. Please note for your records, our session ID:
201012400

2:32 PM  
Nikki Wills: 

thank you

2:34 PM  
Diane: 

I am sorry to hear that your chat got disconnected. How may I assist you ?

2:35 PM  
Nikki Wills: 

No worries.

2:35 PM  
Nikki Wills: 

We do not use our home phone. We have wireless, cable tv and internet as well. We wish to add a 2nd mobile line and cancel our home phone. can we do so without penalty?

2:36 PM  
Diane: 

I can certainly verify that for you. Could you please allow me 2 to 5 minutes to review your account?

2:36 PM  
Nikki Wills: 

ok

2:37 PM  
Nikki Wills: 

I can tell you right now that I have a contract until June 2014

2:38 PM  
Diane: 

Okay, I would like to verify if the contract that you are currently on is only for home phone, in some case you may loose a discount if you cancel one of the service.

2:39 PM  
Nikki Wills: 

I would rather lose a discount than keep and pay for a service I don't use.

2:40 PM  
Nikki Wills: 

The discount doesn't save me any money if the service is a waste

2:40 PM  
Diane: 

I understand, allow me 2 to 5 minutes please.

2:46 PM  
Diane: 

I am still working on your account, it seems that you need to keep all the 3 services if not there will be a cancellation fee. Let me verify one more information with a colleague and I will get back to you. Sorry for the long wait.

2:46 PM  
Nikki Wills: 

Thank-you

2:46 PM  Connecting...

2:46 PM  Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.

2:52 PM  Support session established with Diane.

2:53 PM  
Diane: 

I thought we got disconnected.

2:53 PM  
Nikki Wills: 

I did too

2:55 PM  
Diane: 

I verified your account and if you cancel the home phone, the full cancellation will be applied. What I am able to do if you activate the wireless with Rogers, I can credit you back $100 on the early cancellation fee of $380

2:56 PM  
Nikki Wills: 

That is ridiculous

2:56 PM  
Nikki Wills: 

So I would be signing a new wireless contract that would guarantee Rogers thousands of dollars but Rogers can't waive the full cancellation fee?

2:57 PM  
Nikki Wills: 

That makes zero sense

2:57 PM  
Nikki Wills: 

I am not cancelling my services, I am asking to essentially sub in a different service.

2:57 PM  
Diane: 

I am sorry about that but the discount that you accepted was given to you because you accepted to keep cable, internet and home phone.

2:58 PM  
Nikki Wills: 

The discount was given as an apology because they WOULDN'T cancel the home phone

2:59 PM  
Nikki Wills: 

So instead of waiving it for us, Rogers would rather see us take the 2nd line elsewhere? Because that is what will happen.

3:01 PM  
Diane: 

It's not that we want you to take a 2nd line with a different provide , the issue is that I am not able to waive the full cancellation fee. Now if you want, I will take a 2nd opinion and see if there is anything that I may missing.

3:02 PM  
Nikki Wills: 

I would like that because if it isn't waived we will take the 2nd line elsewhere and when our first line comes up for renewal we will move it as well

3:02 PM  
Nikki Wills: 

and possibly our other services along with it

3:03 PM  
Nikki Wills: 

When a company is good to me I am very loyal. When they treat me like a dollar sign instead of the reason they are in business, I leave and take my services to someone who will.

3:04 PM  
Diane: 

I understand that.

3:07 PM  
Nikki Wills: 

I have been on chat for over an hour and still have no resolution for my issue.

3:08 PM  
Nikki Wills: 

between this session and another that was disconnected

3:08 PM  
Diane: 

Thank you very much for holding, I verified to see if there is anything that can be done but unfortunately I cannot go over $100 credit if you activate the wireless.

3:09 PM  
Nikki Wills: 

Well then clearly I can see our business is not THAT valued by Rogers.

3:09 PM  
Nikki Wills: 

I guess Rogers has forgotten that without customers they would go out of business.

3:09 PM  
Diane: 

I am sorry about that.

3:10 PM  
Nikki Wills: 

clearly you aren't

3:10 PM  
Nikki Wills: 

or you would make it right

3:10 PM  
Nikki Wills: 

that's fine. we will begin the gradual move to a different company/carrier for all of our products I guess.

3:12 PM  
Diane: 

I am sorry you feel that way.

3:12 PM  
Nikki Wills: 

I will also be copying and pasting this chat and sharing it with as many people as I possibly can

3:12 PM  
Nikki Wills: 

I'm sorry Rogers feels their customers are disposable

3:14 PM  
Diane: 

I am really sorry, is there anything else I can assist you with?

3:15 PM  
Nikki Wills: 

you didn't really assist me to begin with, now did you?

3:16 PM  
Diane: 

I am sorry that I was not able to give you the answer that you expected, I explained to you what I am willing to offer you and I am sorry if its not enough.

3:17 PM  
Nikki Wills: 

It isn't and I am currently uploading this conversation to FB, Twitter, my blog and my local paper.

No my name ain't baby

No my name ain't baby